Leaving O2 (anyone else feeling the same?) - Page 10

Anonymous · ‎02-09-2009

I know this has been discussed a few times before but i just wanted to see if anyone was getting the same impression from O2 that i have been getting?

I have been an O2 Pay monthly customer for 6 years , my average monthly spend across this period has been £50 a month. before taking out the monthly contract i was a PAYG customer for 3 years regularly updating my phone and topping up at least £20 a month.

I have had no problems with the service recieved, and the contracts offered have always been good value and provided me with a choice of handsets and options..... untill recently that is!

The reason i have now decided to leave O2 is because they are basically giving me no choice.

The contracts are no longer competative and the choice of handsets is currently by far the worst on the market. If you dont want a iPhone there is very little to chose from, and what is on offer is outdated.

My last contract expired in May, i enquired about the iphone but for what i wanted it was to expensive and decided against taking the contract but was willing to wait for new options to arrive and switched to the £20 simplicity to fill the gap in contracts and see what O2 would have done once the second quater came to and end.

What they did was nothing! There are very few new desirable handsets and nothing has been offered to me by O2 (basically i think their is little interest in holding onto customers who dont want an iphone or something similar). So basically i have only one option left move to orange or vodaphone and actually get some choice.

Im pretty dissapointed i dont really want to leave O2 but there is nothing on offer i want and no sign of this changing. 4 months down the line and the choice of handsets still hasnt changed.

Is anyone else finding the same thing when it comes to remewing thier contract??

Anonymous · ‎16-10-2010

I rang up o2 to ask for an upgrade but it turns out I would be better off signing a new contract than upgrading. The guy over the phone was abrupt and he wasn't even trying to negotiate the tariff in order to keep me with the network. Literally he was the one who pushed me towards leaving but not in a pleasant manner either. It seems they try to bully customer 'pretending' they don't care and they can terminate I'm getting the same handset from T-Mobile for free (o2 price £49) on a tariff £10 pound cheaper.
I think they grew too big too care about their loyal customers.
Goodbye o2

Anonymous · ‎30-08-2013

I know exactly what you mean....I cancelled my contract this week after god after 15 years with cellnet/02...no complaints about the service...its just price...the other providers are on the whole cheaper. Rententions tried to make me a deal to stay but it was still quite a way off what im goin to be getting off my new supplier! Times are hard and people are gonna cut costs where they can....wake up o2!!

perksie · ‎30-08-2013

@Anonymous wrote:
I know exactly what you mean....I cancelled my contract this week after god after 15 years with cellnet/02.

You have responded to someone who only posted once - three years ago!

Lets hope you have done the right thing and get as good service.

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Anonymous · ‎02-09-2013

I hope ive done the right thing....im going with tesco mobile and i believe they use o2s network....saving myself money is pretty important at the mo!

jonsie · ‎02-09-2013

Always go with the best deal to suit your needs especially as Tesco run on the O2 system. If you had good coverage with O2 then there should be no coverage issues with Tesco....every little helps...so they say:smileywink:

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Anonymous · ‎02-09-2013

@Anonymous wrote:
I hope ive done the right thing....im going with tesco mobile and i believe they use o2s network....saving myself money is pretty important at the mo!

Just to be nosy, what deal, tariff cost and allowance did they give you ?

Anonymous · ‎05-09-2013

Ofcourse! 100 mins...5000 texts 500mb £7.50 an month with an HTC desire C oh and i get an extra 250mb now as ive just signed my mum upto the same deal

Anonymous · ‎05-09-2013

Nice deal.

Do be wary on how much data that can be used on the phone. Use wifi where available.

Anonymous · ‎06-09-2013

...just worth mentioning if you interested you can cap your usage with tescos...my maximum bill be £10 an month so no unexpected big bills!! Maybe o2 do that aswell but no one ever told me...it was one of the first things tescos asked...

Anonymous · ‎06-09-2013

@Anonymous wrote:
...just worth mentioning if you interested you can cap your usage with tescos...my maximum bill be £10 an month so no unexpected big bills!! Maybe o2 do that aswell but no one ever told me...it was one of the first things tescos asked...

Hi,

I'm afraid 02 do not offer this capping service.

Good to hear Tesco are fulfilling your needs.