Solved: Ipolis app on Iphone 6

Anonymous · ‎04-12-2015

Ipolis App

on ‎27-11-2015 13:23

Whats the deal with the Ipolis app when used on O2 4G, it works perfectly on my mates Iphone 6 on EE but does not work when connected on my Iphone 6 on the O2 4G network.

The app works fine when connected to WiFi.

The message displayed is "cannot connect" which is erroneous as it is in fact already connected and should really display cannot show video.

I have tried reducing the quality and hence the band width required but this has no effect.

The above was the starting point to being roundly ignored by CS, so I am hoping that someone can help here as O2 are unwilling to admit to hiden service restrictions?

kind regards dave

MI5 · ‎04-12-2015

From other posts it appears to be blocked on o2.
I suggest you call cs and ask them to investigate - the more that report it the more likely they will address the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎04-12-2015

From other posts it appears to be blocked on o2.
I suggest you call cs and ask them to investigate - the more that report it the more likely they will address the issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-12-2015

Didn't you ask a similar question here?.....

http://community.o2.co.uk/t5/Apps/Ipolis-App/m-p/930270

Veritas Numquam Perit

MI5 · ‎04-12-2015

Ahhhh, same person

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-12-2015

Hi, thanks for the quick response, if others have found the same issue surely there would be a stock answer somewhere?

Don't O2 have experts looking in on these community sites to help?

Bambino · ‎04-12-2015

This is a customer to customer forum. O2 doesn't monitor this site. There are some very knowledgeable people here, but none that work for O2 except for one or two who contribute on a personal level. They will have that stated in their signature. Your best bet for an answer to your query is to speak to customer service, as @MI5 has suggested.

I DO NOT WORK FOR O2

MI5 · ‎04-12-2015

The stock answer is that o2 currently block the ports used by the app.
You need to get onto cs to unblock it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-12-2015

@MI5 wrote:
The stock answer is that o2 currently block the ports used by the app.
You need to get onto cs to unblock it.

Good luck actually getting through to someone who can actually understand or to get it actioned.

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