Improvements to the O2 site

[Toby]

Hi everyone,

Recently, Leonard and I have noticed a few threads with suggestions of pages on the O2 site that could be improved in terms of the wording, phrasing, or the information that the pages show.

These include:

O2 wallet pages

O2 travel pages

Certain pages not loading, etc. 

These are just a few areas of the site however and suggestions from anywhere on o2.co.uk are very welcome. 

As you guys are the ones who have suggested that there are problems, here is your chance to let us know in one thread, so that we can easily collate impressions, pass them on and hopefully get them sorted for everyone.

If you have suggestions for an improvement, please include a link to the page, a description of its exact location, and also a suggestion of how it should be changed or re-worded.

So let us know. I look forward to seeing your views.

Toby

[perksie]

Very interesting!:smileysad:

[Liquid]

Still want to create that thread?

[Toby]

thanks for that suggestion ashley

@Liquid: which one buddy? Jog my memory haha

[Anonymous]

Leonard has asked that I make observations on the O2 website:

It's slow at times and I often get a 'Server not found' messgage. A re-attempt usually gets it going again. I don't know if they use their own servers or someone else's, but ISTM they need to look at usage and provide better accordingly.

There are many dead-end links that either stop dead or dump you onto an inappropriate page.

There are inappropriate responses. For instance, last night I tried to use the "keepmynumber" service. I filled in the Form and clicked Send. At first it wouldn't send because I had not put anything in the "Further information" box. I dumped in a few spaces and it sent. I was then dumped into what looked like a help screen which was treating the Form as a help request. I could get no further. On calling Customer Service, they told me the form was going through - it would have been nice to have had web feedback.

O2 appear to use Cookies, but they're not using them for signing in. I much prefer the cookie method as data is only kept on the local PC. Those who don't can easily turn cookies off.

I was told by Customer Services to go to http://wap.o2.co.uk/mybalance to check my data usage. I can't do it on the handset yet, because I can't get it to connect to the Virgin router and I'm not using up valuable O2 data minutes when I'm at home. Consequently, I used the link on my laptop and I get a "You need to turn off wi-fi". Presumably that's if I was using the handset. If I do that on my laptop, I obviously lose the connection. The page also mentions a menu button - which is not present on the screen. I suspect that they've actually given me the wrong link, but the website should pick up on that and tell me, or re-direct for laptop use.

My complaint on joining O2 was that tariff increase data was not on the website, yet the webchat rep new about it. It should have been updated on the website first.

I hope some of this will go to O2 and they will take notice, so that the experience can be improved for all of us.

Just as I was about to post this, I used the Spell Check and got an error message:

"ERROR: JSpell is already attached, or jspellInit has not been called before calling jspellCheck", so there's another fault that needs fixing.

[Anonymous]

http://news.o2.co.uk/

[perksie]

http://www.o2.co.uk/prices

[Anonymous]

All of your pages look different, some have colour issues while some look like part of another website, and you have so many addresses, how about you just keep o2.co.uk/..+ the page name ... It makes more sense.

Another thing I want to point out is that the theme and look of pages should feel similer, and the links on each page should be relative to the content on that specific page, change the pages!, make them simple, neat, give them all one theme to follow, give it a simple address.

And by same theme, I don't mean colour and background, I mean a similer layout of each page, having different address will definitely not solve this problem

Don't shove everything on one page, make navigation clear, simple, and straight forward. Meaning don't put the link "broadband" in several places on the same page, which all link to different things.

http://i.imgur.com/7WPus.png

Looking at the image above, i clicked my broadband, it brings up things to do with my broadband, fair enough.... so theres the o2 mobile link, thats great!, i can quickly go from my broadband to my o2 mobile, so far so good... i click o2 mobile (image 3), hmmm...how do i get back to broadband? long way round? << this is just one of many examples, my suggestion, when on the o2 mobile page, i should be able to navigate back to broaband, and i would suggest you use jquery for the nav bar, everytime i click a link on the nav bar, the whole page has to refresh.

[Anonymous]

Call it o2book

[Anonymous]

Never mind improvements, it would be nice if we could login to the site, get the basics right.

I had to resort to making my first "tweet" over the weekend to find out there was a problem. I couldn't login to "My O2" or the Forums, and nothing was posted anywhere to say there was a problem.

This coupled with the recent "outages" in service and the very slow updates to my phone are, I'm sorry to say seriously affecting my opinion of O2.

[Anonymous]

Businesses suffer glitches that are out of their hands from time to time