Data on Text and Web

[Anonymous]

I recently got an iPhone 4 and I'm using a pay and go sim. I've stayed on the text and web pay and go tariff and topped up £10 which, from my understanding, would give me free texts and 500mb of data. However I've not got and data allowance at all. Have I got this wrong? Do I need to top up by £15 to get the data or have a bolt on for data as I was charged £1 to use the web today which I wasn't happy about.

Thanks to anyone who can help.

[jonsie]

You should get the data when topping up £10. You get your allowance once a month on your anniversary date. When do you normally have to top up by?

[Liquid]

http://www.o2.co.uk/tariffs/payandgo

No definatly appears you are correct you should get 500mb.

Are your f"ree" txts working?

[Anonymous]

Yes the free texts are working (not unlimited but about 3000 so plenty enough).

The top up wasn't before my anniversary date as usually i just use up my remaining credit before topping up again.

Surely this wouldn't matter as the 'free' allowance should kick in for 30 days when you do top up and if you don't use it all then you lose any left over data until you next top up.

I topped up yesterday and my balance says 0.0mb remaining.

[Anonymous]

I'm on text and web and you're right that you don't have to keep it topped up - I sometime go for weeks after it's expired without topping up and then when I do, the 30 days starts counting.  (Have to say, I haven't needed to top-up at all for a couple of months so it's possible that the rules have changed)

Sorry too if this is vague as I'm half-remembering and could be wrong but when I got my T&W Android phone and sim just over a year ago, I'm sure I had to text "ACTIVE" to get the proper settings before the free data was usable - I'm sure I blew a few quid of credit before I spotted it.

[Anonymous]

I installed the settings that they sent me and I have connected to the Internet via 3G (I switched off wifi to be sure). Unfortunately I don't appear to have been given any data with my top up so I got a message saying I have been charged £1 for literally opening a single web page!

I guess I could swap to another tariff next month and see if I get the inclusive mb in offer but I'm considering just unlocking the phone and getting unlimited data on 3 instead.

[adamtemp64]

ring customer service and get it resolved.

Customer Service Number Charges

From your O2 mobile	4445	25p per call
From a landline	0844 809 0222	5p / min*
From abroad	+44 7860 980 202	International rates†

[Anonymous]

Used the talk guru earlier and turns out I was on the old talk and web tariff where a £10 top up gives you 2990 free texts but no data. Luckily as a valued customer guru Si was able to transfer me over to the 'new' version so I now have 300 free texts and 500mb of data!

just hope 500mb is sufficient on an iPhone, will try and limit usage to web page views and only download apps etc via wifi 

[jonsie]

Glad you got it sorted:smileyhappy: You should be fine with that but I would turn off mobile/cellular data whilst at home on wifi as wifi is turned off when the phone sleeps, meaning the phone will try to use mobile data.