INCONSIDERATE

[Anonymous]

I think this company is highly inconsiderate, to cut off my lines and expect me to make a call to customer service in order to pay my bill is a joke, how can I get through to customer service when my line has been cut off. The constantly harass me whilst I’m a work with phone calls to pay my bill and when I do finally get the time I realise my line has be cut off! I won’t be paying the additional £3.50 on top of what I’m already paying, that’s ridiculous.

[MI5]

All ways to contact here http://www.o2.co.uk/contactus
Might I suggest you set up a direct debit to pay bills in future?
This will avoid any further problems.
Ways to pay here also.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[PhoneChanger]

@Anonymous O2 are well within their rights to disconnect you line in the event of an unpaid bill. Nearly all networks do the same, this is to ensure you don't run up further debt and the risk to O2 is reduced.

Sadly, until you pay the bill in full, O2 will not usually reconnect you.

[Anonymous]

Agreed. But it is an issue when my calls get disconnected rather that redirected. How am I then supposed to get in touch with customer service to pay my bills?

[MI5]

All the contact info and ways to pay posted above for you.

[Anonymous]

@Anonymous I would rather not set up a DD with 02 as I have been previous problems with them taking out more than one payment and later on apologising for it.

[Anonymous]

@PhoneChanger Agreed! But it is an issue when my calls get disconnected rather that redirected. How am I then supposed to get in touch with customer service to pay my bills?

[MI5]

Understandable, but at least you didn't get cut off.
You are always covered by the DD Indemnity too.
https://www.directdebit.co.uk/DirectDebitExplained/pages/howtoclaim.aspx

[jonsie]

They did the courtesy of calling and probably texting you. You chose to pay that way so you can see the benefits of a direct debit. As a mature adult it is your responsibility to make payments on time. 

Perhaps you can borrow a friend's phone? 

[Anonymous]

@Anonymous I’d rather they cut off my line than take double payments for whatever reason and keep me on the phone for 30mins or more just to figure out what the issue is. They’re the only network I’m aware of that cut off your line completely to the point that you are unable to reach their own customer service