I have had ongoing problems due to negligence & incompetence by O2 since transferring from vodafone to O2 in December 2010. O2 have repeatedly blamed the phone manufacturer then my previous airtime provider for their own ineptitude in failing to properly port my contract. My phone number has been in a void between vodafone & O2 since Decmeber 2010 meaning I could not receive calls, messages or texts from many numbers! This has cost me lost income, expense, wasted time, disadvantaeged my social life and caused considerable frustration. I managed to get Vodafone technical people to advise O2 technical people how to resolve the problem O2 caused, but O2 were either too stupid or too proud to follow that advise & wanted to do something different. I have been repeatedly promised over many weeks that the problem was solved when it was not. I have repeatedly been promised that O2 senior officers & the complaints department would contact me, they have not. I have sent emails to O2 complaints & not been contacted. Finally today, over 3 months after I reported the problem, O2 get my phone working & guess what, they did what vodafone advised them to do a long time ago! Now I need to report this matter to the highest authority within O2 and get compensation. Is it possible to get to speak to a senior officer of O2 or will I have to revert to the Law to get their attention? Clearly I need to speak with someone more senior than the Complaints Department as one of my complaints is against that very department.
