How difficult can giving a PAC be????? Now close to 5 hours of trying

[Anonymous]

Oh dear,

In desperation, I emailed this address for some help.  Got a message back telling me to try 'chat' on teh website, and they would not be responding to my email!

----- Forwarded Message -----
From:  <>
To: "mycare@o2mail.co.uk" <mycare@o2mail.co.uk>
Sent: Monday, 22 October 2012, 11:15
Subject: Service - end of contract

Hi

The story started when I decided I want an iPhone 4 or 4s.  I asked for upgrade on the online chat thing.  He said he can't do - and because I WANT an iPhone, he said I must give 1 month notice to quit my contract, and pay the difference (which would ocme out my bank when my month ends - Seventy-odd pounds was the value)  I said fine - take notice from today - he did - I got confirmation - all hunky dorey.

Now I want a PAC so that I can get my iPhone elsewhere  (as he was unwilling to sell me an iphone contract) despite having been with O2 since coming to this country years ago and being very very happy.

Well from my experience on that day onward it has been a downward spiral.

Over the past 5 days I have spent over 4 hours holding on to the phone, to get a PAC number, during 6 calls. Think about it - 6 calls -4 hours - quite a queue you have going there! (people leaving like rats from a sinking ship?)

I then tried your online chap - askign for my pac. Well, dear, oh dear, oh dear.  He took the details - slowly.  I passed the security test too. He asked why I'm leaving and I told him. He said he would check my account – I told him that has been done and sorted – he checked it anyway.   A long time later, he said he would pass me to another department. 

I then got Sayed – and he went through all the above again.  I said I had to go out, and just want my pac.  He said he would give it to me.  I waited.  He then asked if he can do anything to keep my custom.  NO, I just wanted my PAC.  Ok he would give it to me.  Waited – told him I was now very late and had to be 14miles away in 4 minutes.  He said he would give it to me – just a moment.  Then a few minutes later after waiting, he asked if I would like my pac?  I said yes.  He then asked if I would like my pac NOW.  And so it went.  I had to leave.  He wrote that because I was not responding he was closing the call and I could try again or phone 202.  I have held on for an hour and 6 minutes on 2 calls this morning.

I WANT MY PAC NUMBER.  TRANSCRIPTS OF SAYED’S CHAT ARE GOING ONLINE ON FACEBOOK, TWITTER, AND EVERY FORUM THAT I AM ON. 

I HAVE A LEGAL RIGHT TO A PAC.  GIVE IT TO ME.

(my name, address and phone number here) 

[Liquid]

Hmm I'm not convinced on that. From what I've gathered on these forums PAC is a central database off all numbers from all carriers. Orange should just be typing the code into their system and boom it's done. By O2 giving you a PAC it's been released by them in theory.

We have had members having issues previously porting numbers from O2 to orange:( but seems to be ok between other networks.

[Liquid]

Haha straight to the point mr mi5

[perksie]

Giving a month's notice may be your problem, you should have got the PAC first, then when you use it that closes your account.

It's possible this has messed up the system in some way.

[Anonymous]

Oh crikey, so it doesn't sound very encouraging - and I've now got 2 contracts running.  grrr..... 

[Liquid]

Give orange another ring ask them to put it through again. If no luck phone or chat to O2 get them to confirm the PAC number just to make sure:)

Let us know how you get on:)

I've got £5 on orange at fault any takers?

[MI5]

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@Liquid wrote:

I've got £5 on orange at fault any takers?

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To quote myself.... "It wouldn't be the first time", so I think your fiver is safe

[Liquid]

Shame I'm always happy to make a sure bet:) my favourite kind:)