How are you supposed to contact o2. have to just be the I am leaving o2, nothing else works

[Anonymous]

Never got message telling me my data limit is used, never even got close in past to using it all!

Can't add data bolt on via O2 App "This informational is not avialable...."

Live chat not available.

Can't add data bolt on via website "it looks like somethng has gone wrong message"

Can't phone - line is closed.

No email address for customer services.

0/5 ways available to get in touch with 02. Total lack of customer service - thanks for nothing o2, thats mee off to someone else now since contract has already ended.

[Anonymous]

Unfortunately O2 do not have a customer facing email address.

Customer service via phone hours are :

Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 0800 - 18:00

Live Chat can sometimes take a while to initialise and an agent would come online when one is available.

I believe another way of adding a Bolt on is via a text.

"Adding Bolt Ons by text:

Basics – 100MB data, £3 a month. Text BASICS to 21300
All Rounder – 500MB data, £6 a month. Text ROUNDER to 21300
Works – 1GB data, £10 a month. Text WORKS to 21300"

I've checked my own Myo2 and it appears to be working fine. It may have been a glitch on yours.

[Bambino]

Why would you expect anyone from Customer Service to be available at one o'clock in the morning? If you want to leave O2, here is a guide for you to follow:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Cleoriff]

Hi @Anonymous

You wont get a reminder from O2 about your data usage. They expect users to check for themselves. You can do this via My  O2 which is available 24 hrs a day http://www.o2.co.uk/myo2 You can use this to add bolt ons if you need them

As for contacting O2 there are also various ways via this link http://www.o2.co.uk/contactus

[MI5]

Check which other networks have CS working throughout the night for non emergencies before you leave.

[Anonymous]

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@MI5 wrote:
Check which other networks have CS working throughout the night for non emergencies before you leave.

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EE 10pm, Voda 9pm & Three 8pm.

[MI5]

So no one at midnight then

[Cleoriff]

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@MI5 wrote:
So no one at midnight then

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And as we have seen on here..... no one about anyway (an hour before close down time)

[jonsie]

Maybe he has added data now this morning after a good nights sleep and all is well with the world.....

[Cleoriff]

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@jonsie wrote:

Maybe he has added data now this morning after a good nights sleep and all is well with the world.....

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