@sheepdog wrote:
@Anonymous wrote:
O2 are trying to save money by selling of there home broadband & phone side, getting rid of UK call centre staff BUT they have the funds to waste on crap like this!
Someone high up in O2 managment needs sacking as they haven't got a clue!
Kind of a double edged sword - given they're pushing people towards self-help i.e. live chat and the forum, it's a promotional tool. Oddly, it doesn't actually cost that much to produce a couple hundred of these as a one off. In comparison, having to pay out for other costs like pensions and building leases on top of anything else that goes up at a whim....
It would be interesting to be told how many are being produced ?
and........
Costs of material > manufacture > promotion > distribution.
Mi betting after all that's factored in it wouldn't be just a couple of quid.
In relation to Live Chat and the Community Forum.
We are being told the Live Chat Callcentres are to get or are getting more training, but if we are to take into account the posts cropping up on the board ref Live Chat that's not happening.
The Community Forum should not be a first port of call IMO.
We are customers ourselves and and as such much of the issues,concerns and queries should be dealt with by UK Callcentre 02 Staff, who should be the experts, and are up to date with in's and outs of what 02 are offering and changing.
I like many continue to log on and help as best we can but we should be the secondary buffer for 02 ,not the primary contact.
