Hidden charges

[Elerturk]

I travelled to Ukraine for a 2 weeks , on day 11, I have received the message that I been charged £465 for incoming phone calls and check my bills
Such a bad customer service, why they couldn’t notify on beginning of my travel, instead waited till I had to pay them such a huge bill
But it is bad business for you dear o2 , we have 4 contracts with o2 in our family and paying you thousands of pounds year by year, I am your Customer since 2003 and I had a lot of strange bills from you but this one is the last one ... no more o2 for me ...

[MI5]

You can monitor your usage yourself at anytime in your MyO2 http://www.o2.co.uk/myo2

[Cleoriff]

@Elerturk

This isn't O2 you are talking to, it's a community forum.

If you want to discuss these charges with O2, you need to ring them and speak to an advisor

https://www.o2.co.uk/contactus

Best of luck

[Cleoriff]

@Elerturk

These are the charges when travelling to the Ukraine

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

[jonsie]

Normally people would research roaming charges before travelling.