Have you ever went to Ofcom? Did it do any good?

[Anonymous]

I've posted before about my rubbish data speeds and non existant signal at home.  I have lodged 2 complaints to O2 and get the 

"We’re sorry about your recent experience and can confirm that we will be conducting a thorough investigation into your concerns. We may need call you to talk about this and once we have completed our investigation, we will write to you. Usually within 7 working days.

You can find details of our Complaints Procedure on our website www.o2.co.uk/how-to-complain. Please take time to read this as it explains how we will deal with your complaint."

Auto responder email but then never reply and just ignore.  I took it to the CEO, they responded quickly but unfortunately for me on the day they did the engineers were carrying out work on my mast and it was all put down to that, I explained this is an on going thing but they would not listen, once the work was finished my problems were not fixed and they have just ignored me since.

So I am at the end of my tether with them. 

[Anonymous]

Hi all well now this saga has officially came to an end, executive relations got involved with the biggest load of rubbish yet.  The manager phone calls, you know the one that offered to let me out of the contract? well apparantely this call wasn't recorded, yes they stopped recording just before I was passed to the manager so couldn't get any details,  the same was said about the person who offered me £5 off per month, this call wasn't recorded either.

But long story short she is letting me have £5 off per month and this has been put through and I have email confirmation.

So thats it done.  Thank you everyone for your help in this long post, I bet your sick of hearing from me now

I’m really sorry that you haven’t received the level of customer service we expect for our customers, as you've received failed calls, promises and that advisors and management haven’t left full and clear notes on your account, which has resulted in us trying to listen to these calls to determine what you were advised. This will be addressed internally to make sure this level of service isn’t repeated.

[MI5]

Merry Christmas

[jonsie]

Not a very good experience but a resolution of sorts

[Cleoriff]

At least there is some sort of confirmation now....

[Toby]

Hi @Anonymous,

Glad this is sorted and sorry for not replying as quickly as i usually would! I have been on-leave. If anything else arises, do let me know :).

[Anonymous]

Ofcom is a scam and money loundering. This company does just nothing. Prints an useless report once a year and thats it. And it is funded by the same communication companies. So whats the point to have it. Right, advertising. 

[MI5]

Whilst I wouldn't disagree that they are useless, do you have anything to back up your other more serious allegations?

[Cleoriff]

Money laundering?? That's 'reaching' a bit surely?.....