09-08-2018 08:15
Hi all,
I've recently been subject to a scam whereby a company called UME Ltd claims I opted in for a subscription service charging me £4.50 a week for access to apps and videos. There is no way I would have knowingly opted in for this. I have cancelled the subscription and O2 have blocked the service. I consider myself pretty tech savy normally and I am upset I fell for this.
Although it's an inconvenience for me, it is extremely worrying for other more vulnerable people who could so easily fall prey to such a scam. If, like me, they are on pay monthly and pay by direct debit, they may not check their bill monthly (I always log in, but don't always read the small print).
I am collating evidence as I work in media and intend to go to the press about this issue - I am worried that there are many other companies such as this one basically stealing people's money, and using O2 as the vessel for doing this.
I understand it's not O2's fault but do strongly believe as a mobile provider they should be doing more to spot and falg such services so that poeple don't fall prey. Even if they had a red flagf system at the top of the mobile bill to let everyone who has joined a subscription know.
If you have been subject to such as scam, I would be really interested to hear from you as I would like to try and gather some data around how many people are affected.
Thanks
Rebecca
09-08-2018 09:13
Good morning Rebecca
There are 100s of threads on here about people being charged by companies they've never heard of for games and other items they didn't order.
We on the community forum provide the following assistance
In addition the following link also provides useful information and collates data on the many scams out there
Personally I have not been scammed. But I am very careful what I click on and delete any suspicious emails, texts and don't answer calls from numbers I don't know.
Anyway, I hope the above information proves of use and wish you the best of luck in what you're trying to do.
09-08-2018 09:18
09-08-2018 09:18
10-08-2018 12:15
10-08-2018 12:15
Thanks for your reply and the information - it seems this is a really worrying trend and happens far too often.
I am trying to figure out how to stop the companies from doing it.
10-08-2018 12:16
10-08-2018 12:16
20-08-2018 13:28
20-08-2018 13:28