Solved: HELP - How to I transfer credit between SIMs

Anonymous · ‎11-10-2014

Please help - my SIM got damaged recently and no longer works. I have receievd a new one but I have almost £20 credit on the old SIM that I want to transfer to the new one. Major point - I can't read the serial number of the old SIM but I do have the number. Can anyone help so I dont lose £20?

Anonymous · ‎11-10-2014

Hi

Best option is to go to a O2 high street shop and they may be able to help or speak to O2 on 4445. The transfer of funds happens when a swapmysim procedure is actioned which also moves your tariff and mobile number across from the old sim to the new one.

Make sure you ask for an account specific SIM card as payg ones are different to contract as they hold different info on them.

Anonymous · ‎11-10-2014

Hi

Best option is to go to a O2 high street shop and they may be able to help or speak to O2 on 4445. The transfer of funds happens when a swapmysim procedure is actioned which also moves your tariff and mobile number across from the old sim to the new one.

Make sure you ask for an account specific SIM card as payg ones are different to contract as they hold different info on them.

jonsie · ‎11-10-2014

You need to speak to customer service who can transfer the credit for you. it can take 24 hours before the new sim is credited. Call 4445 from your mobile. I'm not sure if live chat can help but might be worth a go.

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Anonymous · ‎11-10-2014

Well most of it has been said, u can either do a sim swap and transfer the old number to the new sim and the credit will transfer with it or u can ask 4445 (CS) to transfer it to the new number.:smileyhappy:

Cleoriff · ‎11-10-2014

When I moved from PAYG to Contract...I had £42 credit on old phone. A call to CS transferred that for me immediately. Very painless...:smileywink:

Veritas Numquam Perit

MI5 · ‎11-10-2014

The old serial number shouldn't be required if you use the online form?
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-10-2014

unless the sim can receive sms, cust services have to do it or an o2 store. You need to be able to get a code sent via sms to do the sim swap both online or via the swap my sim txt service.