iphone6plus

Anonymous · ‎11-10-2014

hi i have upgraded to the iphone 6 plus, not happy with the phone, i was just wondering if i could return it and just get the 6?

Anonymous · ‎11-10-2014

Why are you not happy? Is it the size?

Anonymous · ‎11-10-2014

Hi

If through O2 and on Refresh you have 7 days cooling off period to cancel. If your within that then ring O2 on 202 before the cut off date to arrange collection if upgraded online.

If from a shop then return the iPhone to them with all paperwork.

For Change of Mind you have 14 days and can only change handset once. T&C here http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

You can then discuss a change of handset.

If your past the cooling off period then you have a couple of options.

You may be suffering from Buyers Remorse so perhaps give it a little more time to get used to it.

Sell the iPhone and use the funds to purchase another phone.

Pay off your handset plan if in refresh and upgrade again.

Help link http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),t...

MI5 · ‎11-10-2014

Considering there are people still waiting for some models you might be able to make money by selling the phone and paying off your device plan.
You can then take a new contract with the different phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-10-2014

I had the exact same problem, I had iPhone 6 Plus on launch day and I went and exchanged it for the 6, had to wait a few days for stock but it was so worth it in the end! Just make sure you're within your 14 days!