Guide Short-Code gotchas

pgn · ‎10-06-2023

Some oddities noticed:

1. #port returns 2 Guides with the same content, confusingly:

And

2: #how or #guid or #myo2 or #app - none return the How-To guide for MyO2 or any other of the MyO2 app mini guides:

What gives, @Breanna and @Martin-O2 - is the Short-Code or HashCode index broken again?

Links to O2 Social Media Team here

Martin-O2 · ‎12-06-2023

Hey @pgn thanks for flagging these!

I'll investigate why the porting guide is duplicated in the drop down. For the short codes, unfortunately we can't customise those and they are determined by the working of the topic title. That said the My O2 guides should be coming up with those short codes so again I'll investigate.

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pgn · ‎12-06-2023

Thank you, @Martin-O2.

Links to O2 Social Media Team here

pgn · ‎07-07-2023

@Martin-O2 wrote:
Hey @pgn thanks for flagging these!

I'll investigate why the porting guide is duplicated in the drop down. For the short codes, unfortunately we can't customise those and they are determined by the working of the topic title. That said the My O2 guides should be coming up with those short codes so again I'll investigate.

Any joy, @Martin-O2?

I ask as I gave up looking for the short code for the MyO2 How-to-guide earlier, and the link here seems to be not a link in @madasaf1sh's answer: https://community.o2.co.uk/t5/Pay-Monthly/I-have-just-had-a-bill-larger-than-i-have-ever-had-for-Pre...

Ref link for guide:

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

Links to O2 Social Media Team here