Frustration with O2

[Rob76]

I received an email 15/01 stating my direct debit will be suspended followed by a duplicate 15/02 stating the same.

After many hours with customer service and the helpful staff at my local O2 store, it appears that the fraud department have put a flag on the account, denying access to any other customer service.

Emailing the fraud dept. brought no response and I gather from reading community replies that this is their normal action.

I have now received an email from billing stating 3 months payment will be taken 18/03. This seems very unfair as I have had no service for almost eight weeks and have been unable to access online banking due to lack of SMS verification.

This account has been running for many years and to my knowledge have not been scammed. I have raised a complaint via Resolver but wanted to rant a bit!

I am appalled by the non communication from the fraud dept., but understand the replies the community gurus have posted.

Needless to say, once this is resolved, I will be seeking another provider.

Regards all.

Rob

[MI5]

@Rob76 

It's Ok as long as you don't post any personally identifiable information.

[jonsie]

I was just starting reading your post when it disappeared @Rob76 

[Rob76]

@jonsie and @MI5,

I guess the mods might explain as to why my post has been removed twice?   It contained no personal details, just a copy of cry for help from the top and stating the facts surrounding the problems I'm facing.

[MI5]

@Rob76 

No mods around at the moment.

It's probably been caught by the spam filter awaiting mod approval to post it.

[Rob76]

@MI5,

Ok thank you.

[pgn]

There has been an automated quarantine feature in place for last 3 or 4 weeks, but it needs a mod to release the quarantined message(s)... Chances are they will all appear at the same time when a mod spots them, as happened to me recently, @Rob76 

[Rob76]

@pgn 

Thank you.

[Cleoriff]

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@pgn wrote:

There has been an automated quarantine feature in place for last 3 or 4 weeks, but it needs a mod to release the quarantined message(s)... Chances are they will all appear at the same time when a mod spots them, as happened to me recently, @Rob76 

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I had no idea about that @pgn 

With @Dave-O2 away, how will this affect the new content posted for the Easter Week activities?

[pgn]

edited for flow 😁

[Rob76]

@Cleoriff 

Perhaps you could start a fresh topic as it alters the flow of my thread.