Billing

[Champo]

Customer services actual shambles, contacted o2 Eight times now been cut off twice, had restrictions put on my phone now 3 times for money i have already paid last month for my old contract, Been told 5 times this has been sorted only to find out i have had restrictions put on my account today, i have been told this has been escalated they have raised 2 tickets to sort this out. now on hold trying to remove restrictions from my account what a joke the customer service is,

[madasaf1sh]

@Champo 

Sometimes the o2 billing system throws a wobble, and it will take o2 IT to fix the account, and all Customer Servcies will be able to do is put a temporary lift of restrictions on the account.. 

You would be better speaking to the Payment Management team on 0800 902 0217 as they can do more than normal customer services,