Fraudulent activity

[Rach]

Iv been a victim of fraud through o2. Several contracts had been opened with my bank details, address and a name slightly different to my own. I have now closed the bank account and have had to contact o2 more times than I can count to ensure they do something to help me. I have received several debt collection letters from morecroft relating to the contracts that have been opened so I have also contacted them several times to explain that o2 will be in contact with the case as it's a fraudulent matter. I have now been told by o2 that the fraud case has now been resolved and closed but when questioning if they had contacted morecroft they couldn't give me a answer and told me they would need to open another 'ticket' to resolve the issue. I was also told I would hear back within 3-5 days. Surprise, surprise, iv heard nothing. I used to rate o2 highly but the service I have received with this issue is absolutely appalling. I can't wait to see what damage this has done to my credit history. 

[MI5]

@Rach 

You need to chase this yourself.

Do not rely on O2.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

You can also add a notice of correction to your credit file.

Notice of Correction | Experian

[Rach]

Thanks @MI5 . Appreciate this info 👍

[MI5]

Good luck @Rach