First time O2 customer - impressed

[Anonymous]

This is the first time I have been with O2. I have previously shopped around and been with Orange, Virgin, EE, Vodafone and Three. O2 so far.... have been the best communications company that I have dealt with. I have previously had major problems with Vodafone and EE. Vodafone's customer service is disgusting.

I have been with O2 for 5 months and since I first signed up with them everything has been simple. I don't get emails every day from them like other service providers. Their O2 App is also the best app of a communication service provider. It has everything there at the click on your mobile phone. Very helpful to check how much data I have left. Also no silly extra charges that always seemed to appear on previous providers. O2 are straight up with the costs up front.

Impressed so far!

[Cleoriff]

Hi @Anonymous Welcome to the community.

Very pleased you are impressed with O2. I will tag our Head of Community @Toby to your post so he can read your kind words.

[jonsie]

Good post and I have to say that I have never had a problem with o2. There again I've never preordered a phone from them 

[Toby]

Hi @Anonymous,

Good to hear! If there is anything else you'd like me to pass on or if there are particular members of staff who did a good job, feel free to send me a PM any time.

[Cleoriff]

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@jonsie wrote:

Good post and I have to say that I have never had a problem with o2. There again I've never preordered a phone from them 

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I have ordered a phone from them....I was on PAYG and decided to change to contract. I had a wonderful adviser (based in Leeds) who took me through everything and was very patient....in fairness she needed to be. I had my Samsung S3 ..and then I joined this forum to ask how to use it.... (the rest, as they say, is history)

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Good post and I have to say that I have never had a problem with o2. There again I've never preordered a phone from them 

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I have ordered a phone from them....I was on PAYG and decided to change to contract. I had a wonderful adviser (based in Leeds) who took me through everything and was very patient....in fairness she needed to be. I had my Samsung S3 ..and then I joined this forum to ask how to use it.... (the rest, as they say, is history)

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Learning curve innit..... 

[Cleoriff]

jonsie wrote:

Learning curve innit..... 

Never ending one....