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False information

Bs1
Level 1: Joiner
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I was falsely told that I could upgrade my phone and not have to pay the remaining balence it would be covered by 02 but when I got the link for the upgrade it sead I had to pay the balence upfront  but I was told by the caller from 02 I wouldn't have to pay upfront payment or bolence on my current phone as I only have a few months left and they would waver it lied to its not on should listen to call recording then they would see that 

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MI5
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@Bs1 

I doubt it was O2 who called you.

Usually a so called trusted partner after your business.

Best to ignore cold calls completely and contact O2 yourself.

Guide: A Guide to Deal with Spam/Scam Calls and Text 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bs1
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I have been on the phone to 02 was defiantly them they sead I was misinformed am wating for call back from another customer another representetiv at moment will see what happens??? 

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