Solved: Exchanging handset within the 14 day period - Page 4

Anonymous · ‎11-10-2014

Hi there, just upgraded my phone via fast track at the O2 shop and after a day I decided that I did not like it, so returned it to the shop to exchange it under the 14 day exchange policy and the manager said it is not possible.

It clearly says on the O2 website under terms and conditions that you can, what is going on?

I will go to court if need be, clearly a lie on there behalf.

Anonymous · ‎13-10-2014

A good choice of phone. 😉

MI5 · ‎13-10-2014

As long as you can live with the bugs.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-10-2014

Good luck with the new phone and thanks for the update

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS