I honestly don't understand why o2 can't make this process much easier. There are plenty of people having difficulty with this system. Upgrade or buy a phone and you'll receive a promo code for ear buds . The amount of time I've wasted on trying to obtain them is beyond ridiculous. Email, text, messenger and still not resolved my issue, still haven't got a working code . Even the staff in the local o2 shop couldn't work it out. Surely a company this size could organise a system were you just send them out with the phone. Come on o2 be better, do better. I've actually given up now. Very unhappy customer
Someone posted a few days ago about issues with a code and subsequent success !
Their message was to copy and paste the code rather than trying to retype it. The problem was around misconstruing a circle ; was it a numeric zero, a capital "O" or a lower case "o" ?
When they finally realised what the code indicated, it worked without difficulties.
