Duplicate posts due to no update/response from authors

[gemz4the1]

In my opinion, the whole point of the O2 Community pages is for users to communicate with eachother.  The community is split up into sections to ease the use of the site.

Members post random discussions or problems that they are facing and other members respond.

It is slightly annoying to me (I don't know about anyone else) when members respond to a post to try to help them out, and then they don't reply.  I think that this causes a few issues as :-

1- We don't know if our suggestion worked and if that is the solution to the problem (if so then it would help other users).

2- Other members may have the same problem and as there is no definite solution for the post, they create a new post and therefore numerous duplicate posts will be here and this would cause confusion.

I would suggest that if you make a post, particularly if it is not in the 'off topic' section, then you should go back on the post to update other members on whether the suggestion has fixed the problem or if the problem is still occurring.

Please help other members 🙂

** P.S I did check on the boards for a duplicate prior to posting this **

[adamtemp64]

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@Toby wrote:

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Good idea Adam,

How about something like, "3.1: If you are able to, please report back to members to respond to your issue on your forum thread. This lets other members know if you still need help, or if your problems are resolved "?

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How about something along the lines of my edit

3.1: If you are able to, please report back to members who responded to your issue on your forum thread. This lets other members know if you still need help, or if your problems are resolved. If a response was the solution to the issue mark it as the solution this will help others with a similar issue.

[Toby]

Ah yes, the 'helps other's' part is a good addition.

I'll talk to Chiara first, but this seems to be a an obvious addition to me. Nicely done Adam!

If you guys have any other ideas for added points, feel free to add them here.

[gemz4the1]

I agree @Toby - people should not be punished for it as it's not a huge unthinkable act to not respond and there may be genuine reasons for not responding, the obvious one being that they are unable to get online.

[Bambino]

I seriously doubt that many people read the guidelines. Most people come to the forum because they have a problem and want it resolved yesterday, or they've got a bee in their bonnet about O2 and want to have a rant. I would say that constitutes at least 90% of the posts. Those people will not take the time to read any guidelines.

[gemz4the1]

@Bambino The only thing I can suggest is a more formal approach - such as setting out the guidelines and accepting them prior posting a thread - but I think that will be a lot of work for something which people probably will not take notice to. 

It's not illegal, it's just an inconvenience.

[Bambino]

I can see and understand your concept, but as you say, it would be a lot of work probably for nothing.

[Anonymous]

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@Bambino wrote:

I seriously doubt that many people read the guidelines. Most people come to the forum because they have a problem and want it resolved yesterday, or they've got a bee in their bonnet about O2 and want to have a rant. I would say that constitutes at least 90% of the posts. Those people will not take the time to read any guidelines.

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This.

You can change guidelines or terms and conditions until the cows come home, theres no way of making someone come back to the forum or to let us know what the resolution was.

Yes, the more polite users and those who understand the concept of how a forum/community works will come back and mark a post as a solution but sadly people just want things fixed yesterday or to have a moan and then they'll be on their way.

[gemz4the1]

I know we cannot force people to respond/accept solution and it is apparent that people come on here as a one off to vent or ask a question and then they never come back on it.

It is a shame but there's nothing we can do about it.

@Toby cannot send law suits to everyone forcing them to respond or threaten to take them to court......yet LOL 

[perksie]

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@gemz4the1 wrote:
 

@Toby cannot send law suits to everyone forcing them to respond or threaten to take them to court......yet LOL 

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Steady Gem it's only a forum!

[Toby]

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gemz4the1 wrote:

@Toby cannot send law suits to everyone forcing them to respond or threaten to take them to court......yet LOL 

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Haha....now there's an idea