Disaster phone upgrade process and still no new phone after 17 days - and counting!!

[GTS]

Ordered phone 10/06, delivery made by dpd 11/06. The delivery driver wanted a code which I hadn't received as my sim had been disabled. He took the phone away. Since then, all appeals to O2 for redelivery and now cancellation of the order as I wish to take my business elsewhere have failed. I have been promised phonecalls which either have not happened or were not helpful. My local store tried to step in and help and they also got nowhere. Customer services is a joke. They claim the phone has not been received back and until then, they won't cancel. DPD claim was returned 14/6, no way have they not got it back.

[MI5]

So what to do in this case @Dave-O2 ?

[Oxonian]

Has this been resolved as yet @GTS ? Have you heard further about it ? 

If you have not, you need to contact O2 again. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. .

I suggest that you consider messaging O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2