I've been a loyal customer of O2 for a considerable time, but my recent experience has left me deeply disappointed and dissatisfied.
I initiated a request to change my phone number, expecting a smooth transition. However, what followed was a series of ongoing issues with outgoing calls that persisted even after receiving confirmation of the number change. This left me unable to utilize the service as intended.
Despite multiple visits to the nearest O2 store, numerous explanations to their staff , and a significant investment of time and money, the problem remained unresolved for over three weeks.
To add to the frustration, when I sought assistance regarding termination fees for a service that failed to meet its promises, the response was disheartening. O2 insisted on a termination fee of £38 and required payment for the remaining bill for my number, despite the service not being up to par.
This lack of acknowledgment of the inconvenience caused and the insistence on fees for a service that wasn't delivered has led me to contemplate legal action. It's unfortunate that a service provider fails to value customer time, money, and effort, leaving them with no choice but to seek alternative resolutions.
I am deeply disappointed with the level of service and the lack of resolution. As someone who values fairness and customer satisfaction, I'm compelled to share my experience to alert others. I advise caution to anyone considering O2 services, as my recent encounters have been far from satisfactory.
