Re: Disappointed with O2 and iPhone 5 - Page 3

Anonymous · ‎22-09-2012

Pre ordered my iPhone 5 as a direct upgrade with O2 thinking I would be one of the first to get the iPhone 5, paid upfront, still waiting for the phone.

Everyone else has got theirs and I could have got one from a shop by now or from other network providers.

Disappointed, will never pre order again with O2, and at the end of my 24 month new contract, I will be looking at another network provider to get the iPhone 5s.

Sorry O2, you've just lost another loyal customer, don't know why I'm apologising for this, it should be O2 apologising.

Anonymous · ‎24-09-2012

That will be my reason for leaving, if I do. I went onto a Simplicity plan back in Feb when my contract run out, I only went onto this on the basis that I could upgrade at any point and I am able to, they neglected to tell me that I wasn't able to leave for 12 months though. Breach of contract is good enough for me.

The only thing that is keeping me there is that O2 is the best price for the iPhone (64gb version) if you pre-pay £399.99 and go on the £26 a month contract over the course of 2 years. So despite O2 losing me quite a bit of money due to this it would cost me more if I changed. But it is a matter of principle now and I have told them where they can stick their £13...more polite than that though

sheepdog · ‎24-09-2012

Never had a problem with DPD. In fact, I rate them as pretty reliable and with sending out comms via texts. Though I'll forgive them on the actual stated times to arrive as its only and hour or less after.

Anonymous · ‎24-09-2012

@Anonymous wrote:

So despite O2 losing me quite a bit of money due to this it would cost me more if I changed.

And that is why companies get away with poor supply performances.

It's not until customers display the same lack of loyalty and tell suppliers where "to stick it" when they clearly breach contract conditions, that performances will begin to improve.

Liquid · ‎24-09-2012

DPD are brilliant I've always used them. And said in another thread they managed to get a new turbo for my Audi to me from Germany in 4 days.

It's all on O2 wish they would give us information and not try and pass blame.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎24-09-2012

Never had an issue with DPD previously, but this time they've been poor. They collected my phone from O2 on Thursday, to then not send it to the delivery depot until this morning is shocking, especially when they told me it would be delivered on Saturday after it missed the Friday delivery. They also didn't send me a text or email informing me of delivery time today and also they promised to call me this morning for an update which they also haven't done.

People do realise that DPD is a franchise as well? So you are bound to get differences depending on your local depot.

Liquid · ‎24-09-2012

That I did not know.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎24-09-2012

O2 is who your contract is with so they are ultimately responsible, it's their responsibility (not yours) to ensure any sub-contractor performs.

Anonymous · ‎24-09-2012

I havent recieved mine either, I spoke to customer services on Friday and they said it would be here by Today (24th) at the latest. Not heard anything from them, no email, no text. I have spoken to them again today and they told me that i will receive it within the next TWENTY ONE DAYS!!! :(.

Cannot say im too pleased about this, if they had said 21 days to start off with i would not have been bothered, i just feel like i have been lied to.

I wouldnt leave o2 as they have been good enough in past but I just feel dissapointed in the service i have received over my upgrade.

Anonymous · ‎24-09-2012

Wow, didn't think I was going to get such a big response, some great valid comments and feedback, though I still think Liquid works for O2, sorry but your answers are straight out of the O2 customer services manual.

Lack off communication I think is the key O2, let your customers know exactly what's going on, 'order in progress' and you'll get your phone within 21 days doesn't fill me with any confidence, 21 days from when? Today, tomorrow, yesterday, or when I first placed my order? See what I mean.

Good luck everyone, hope you get your phones soon, I'll let you know when I get mine 21 days or more and counting

Liquid · ‎24-09-2012

Haha that's fine mate you can only have my word:)

Maybe you should send leonard a pm get me put on the payroll:)

Sorry I couldn't give you the answer you were looking for

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told