Direct Debit error leading to disconnection
on 14-09-2010 11:19
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on 14-09-2010 11:19
I'm rather angry and frustrated with o2 right now - I joined them about 9 months ago paying approx £15 per month for broadband and home phone by direct debit. A couple of times in the last few months O2 have failed to take the payment from my account despite the direct debit being valid (and plenty of money in my account) and I have had to make a manual payment by phone. This month it has happened again, but unfortunately I was on holiday abroad and have come home to find my phone and broadband cut off!
Direct debit means the onus is on the originator to take the payment promptly from my account, so the error is entirely O2's but they are punishing me by cutting me off!?! :robotmad: :robotmad: :robotmad:
I am seriously considering putting a complaint in and looking for a better provider, the customer service has been appalling. I would talk anyone I know out of using O2 as well.
Does anyone else have any similar experiences / ideas?
on 14-09-2010 12:48
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on 14-09-2010 12:48
I have heard of this with a different company. In the end it turned out to be an issue at the bank was preventing the request from being made. Even though there were sufficient funds and all was in order. So it may be worthwhile hanging fire while you investigate.
I would use the Complaint Review Service to find out what happened from O2's point of view and then if necessary use your bank's formal complaints procedure to follow up.
on 14-09-2010 12:56
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on 14-09-2010 12:56
Thanks for replying.
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on 14-09-2010 13:16
on 14-09-2010 16:36
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on 14-09-2010 16:36
on 14-09-2010 19:39
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on 14-09-2010 19:39
on 16-09-2010 11:57
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on 16-09-2010 11:57
However I will be leaving O2 at the end of my year contract as I've lost confidence in their systems and procedures.
Cheers
on 16-09-2010 22:33
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on 16-09-2010 22:33