David O'Halloran

[Anonymous]

Hear you are continuing to charge a contract for an 18 year old student in Scotland called David O'Halloran who has been missing for 12 weeks and is now presumed dead. His mother, who is lovely, now has this upsetting constant reminder every month. How heartless can you be O2? Go and check out Facebook page Please Find David O'Halloran

[Anonymous]

While I understand how sad this must be and what his mother must be going through unless someone informs O2 how are they supposed to know

[rawrz]

tbh if the acc is in his mums name regardless of the situation she would still be liable as the owner of the account

[Anonymous]

True the op hasn't made it clear who's name it is actually in but I think you may be right

[rawrz]

tbh this kind of thing would be hard for any company to handle. if it is on the missing persons name it would prob need to be handled by a specific team

[Anonymous]

Yes sad though

[rawrz]

it is 😞

[Anonymous]

Hi, hope this helps. There is a specific team which would deal with this at O2. As far as i am aware they used to deal with bereavements, but as this is a special instance i am sure they would deal with this kind of instance as well. The person who is dealing on behalf of David would have to contact customer services first in order to get in touch. I wish them well with this though, as i cannot see it being an easy ride getting through customer services to them. Best of luck. Brian.

[Anonymous]

Very informative good post

[Anonymous]

Have been putting my brain into overdrive thinking of the team that deals with instances like this. Whoever makes contact though........ please dont use live chat or via emailing O2, they will probably go through to one of the outsourced contact centres who will not have a clue. If no joy with calling customer services, then a letter to the correspodence department might do the trick