Do O2 care about their customers anymore?????????

[Anonymous]

So.... you call up 2 months ago to change your billing date... the advisor messes up and the billing system as well by the sounds of things. You start to recieve text messages saying that restrictions will go on... So you call up again, and then get assured that no restrictions will go on and everything will be sorted on the April billing date. But guess what????? an outgoing call bar goes on... Great stuff. So you call again and again, and get told different things, and nobody gives a damn. You explain that you have no money till the day you are expected to be billed, but hey, no debit card payment no service. If that's how you get treated after being a customer for over 10 years (back to the Cellnet days) then its time to go. Never thought i would see the day when i would get cheesed off with O2, but this fiasco takes the biscuit.

Turning customer's into fans....... Enemies more like

[Anonymous]

That does sound like there was a major mess up somewhere which in my experience is unusual as I find O2 customer service one of the best I would suggest you make a formal complaint

[Anonymous]

Thanks for your input mate. Have had to write a letter of complaint tonight, because every time i ring to get this sorted, i just keep getting fobbed off.

[Anonymous]

Your welcome I can imagine how frustrating it must be hopefully your complaint will come good mine did on the rare occasion I had to do it

[Anonymous]

Communication is the key in any business !

Hope you get sorted.

[Anonymous]

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@Anonymous wrote:
That does sound like there was a major mess up somewhere which in my experience is unusual as I find O2 customer service one of the best I would suggest you make a formal complaint

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There is no point writing a letter of complaint, it seems the letters are answered by standard customer service reps who are the same as those that answer the phones, I have been with o2 for over 15 years and only now felt the wrath of their severly poor service. 

[adamtemp64]

if you use the compalaints review service they are a dedicated team that sort issues out all info is in the support section they do an iimpartial review of your complaint then if not resolved in 8 weeks you can go to the ombusdman (not ofcom)

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

and

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...