Solved: Re: Data abroad

Anonymous · ‎25-03-2013

I purchased my iphone 5 with o2 because I was impressed with the 25mb data roaming for £1.99. Now, without any apparent thought for customer service the amount of data is reduced to only 15mb which is rather a lot less than what I wanted. Had I know this was going ot be reduced I doubt I woud have taken out the contract.

Am I the only one seriously annoyed about this, it does seem rather unfair.

Anonymous · ‎25-03-2013

Yes - it is changing this week to 15Mb.

This is more than most people were using anyway and reducing this data means that O2 can implement better call rates. From now on, in Europe, making calls will not come out of your minutes alloawnce, they will just be charged with a 50p connection charge.

MI5 · ‎25-03-2013

It's still 25mb for Europe - Which countries have changed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎25-03-2013

Hmmmm, actually it says 25mb here http://international.o2.co.uk/internationaltariffs/travelling_abroad

but 15mb here for contract http://www.o2.co.uk/international/o2-travel/pay-monthly ?????????????

But 25mb if you are PAYG http://www.o2.co.uk/international/o2-travel/pay-and-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎25-03-2013

I believe it changesfor both monthly and p&g rom the 26th March.

http://wapsbt.momac.net/pl/svt/si/mo2couk/po/o2uk/pa/o2travel-changes

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-03-2013

Yes - it is changing this week to 15Mb.

This is more than most people were using anyway and reducing this data means that O2 can implement better call rates. From now on, in Europe, making calls will not come out of your minutes alloawnce, they will just be charged with a 50p connection charge.

MI5 · ‎26-03-2013

So all calls when travelling in EU will just cost 50p no matter how long the call is ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎26-03-2013

@mi5 up to 60 mins then redial as per the business page that has the info http://www.o2.co.uk/international/o2-travel/business-changes

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Anonymous · ‎26-03-2013

There still exists the 60 minute limit. But, like before, just hang up and call again.

But yes - just 50p. Your UK allowance isn't touched.

MI5 · ‎26-03-2013

Nice deal

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎26-03-2013

Would be nice if they extended it worldwide:smileysad:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS