DON'T buy insurance!!

[Anonymous]

O2 insurance. Buy a phone, I'm paying £70 a month including the most expensive insurance. £12.50 a month. I was told when I bought the phone it covers anything at all and a new phone within 48 hours. Sunday I had my phone taken, Insurance office only works until One o/clock. OK, so I call Monday morning and I'm Emailed a claim form. I sent it first class, It is signed for at 10.30 AM but put on the system at 1.30 OK fair enough. I call Tuesday and I'm told it takes 48 hours. I call Wednesday, again it takes 48 hours. I call today after 1.30 so well over the 48 hours and I'm told, we are still looking at the claim. Its simple I gave a police crime number. O2 now tell me that despite the salesmen in shops, the advertising it is not actually 48 hours. They tell me I will be contacted before 6.PM today. I was also told that I'm covered for any accessories, they fail to mention this MUST be bought from a o2 store and you need the original receipt.

[gindygoo]

Well protect your bubble have been total pigs to a friend of mine, not sure of the in's and outs but it took 3 weeks and a threat of small claims court to get them to pay out on a genuine theft case....

Buyer beware!

[MI5]

Homeowners can look at adding specific high value items to their home insurance.
It doesn't usually cost too much to add items such as phones, cameras, watches, jewelry etc.

[jonsie]

I'm happy with personal content on home insurance and Lloyds Bank paid up without question when I had reason to claim a few years back