DHL & O2: A Match Made in Customer Service Hell
Let me share my recent experiences with DHL and O2, both vying for the title of Worst Customer Service. DHL, supposedly delivering an O2 order, didn’t just delay—it never arrived. This isn't a one-off: I've had several packages that DHL simply couldn’t get to my address, despite my home being a brand-new building right by the Stratford-Upon-Avon railway station. It’s unmissable, yet DHL drivers somehow overlook it, navigating like they’ve got their eyes closed.
And O2? They’re only making things worse. They continue to use DHL, which is astounding given the unreliability. The item was meant to be delivered within a day—it’s now two days late. So much for “next-day delivery.” Thanks, O2, but no thanks. The frustration with their choice of carrier is just the beginning. As soon as I’m free of my contract, I’m out. O2's coverage is notoriously spotty, and anyone who’s lived abroad will know how poor UK telecom service can be, despite the high prices we pay.
Imagine if Verizon from the U.S. or Rogers from Canada entered the UK market; they’d give these guys a run for their money. Instead, we’re stuck with providers that barely meet the mark. And if you’ve had the joy of trying to contact O2 about a delivery, you’d think you’ve been thrown back to the 1960s with their wait times and outdated service processes. Contacting them is a test of patience—they keep you waiting endlessly, like their customers don’t deserve a modern response.
They could learn everything from Apple or Amazon
To top it off, I recently took O2 to the Ombudsman—and won. Why? They’d been overcharging me, adding a nonexistent second watch to my Apple account. Yes, you read that right; apparently, I’m the only person with two watches attached to one phone (and one doesn’t even exist). Their tech support is at a complete loss, and I’ve been billed for this phantom device since the beginning.
Let’s get some awareness going—leave reviews, file complaints, and push these companies to raise their standards. I’m holding O2 accountable at every turn, and I encourage anyone else who’s experienced similar issues to do the same. It's time they learned what real customer service looks like.
