Customer support

UU · ‎04-02-2022

Disgusting customer service as usual lately. Advisor did not give a care about my situation and must have been chewing gum or eating as sounded like a horse. Explained have 3 accounts and needed emergency data for work. No help Just put on hold and back into system where I had to explain everything fresh again. O2 have no management to check on poor service ir are lazy working from home on a sofa. Will leave this network ASAP

madasaf1sh · ‎04-02-2022

@UU

You could have done this all yourself by going into myo2 and buying a bolton for each number to last you till your next billing date, and then you would have saved a phone call.

Every interaction I have had personally and professionally with o2 has been brilliant, 5 minutes on each call, and everything sorted.

Full details on cancelling your contracts here Guide: Cancelling Your Contract

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Spenny · ‎04-02-2022

HI @UU sorry to hear about your experience.

Do you have access to O2 app or web account, where you can see these accounts? You can add a data bolt-on to get your emergency data. This will give you your data immediately.

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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