Customer Service Failure - Page 2

Anonymous · ‎11-07-2013

My SIM has suddenly stopped working. I have tried to contact customer service, but they have been totally useless.

I have used a number of mobile phone services - Vodafone in the UK, Portugal, New Zealand and Australia, O2 in the UK, TMN in Portugal, and Telstra in Australia. If you want a decent level of customer service, I strongly recommend using Vodafone, instead of a lesser service, like O2, with their absolutely rubbish customer service.

Bambino · ‎18-10-2013

This is a customer forum. There is no one here from technical support. How is anyone supposed to contact you if you don't have a contact number? Why are you so certain it's a software problem? Walk into an O2 store and get a new sim to eliminate that possible fault. How difficult is that?

I DO NOT WORK FOR O2

MI5 · ‎18-10-2013

May also be worth checking your account is paid up to date too.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.