Credit default record because of errors at O2 and Carephonewarehouse

[Anonymous]

I returned a handset relating to an O2 pay monthly contract to Carphonewarehouse within my 14 day return period.

I was charged a disconnection fee by O2 for over £500. When calling Customer services they told me Carphonewarehouse had notified them that I had returned the handet and suggested I block the Direct Debit charge to my account.

I visited the Carphonewarehouse store in person and they said to me O2 had been correctly notified and that the charge to my account would be reversed.

A couple of months later I find that I have a default notice on by Credit file. It then took me a few days to get the correct people at O2 and Carphonewarehouse to talk to each other and agree that I had returned the handset on time. 

I was told that I have to chase CreditFileReferrals@O2.COM myself to get my credit file cleared of this.

My issue now is that due to no fault of my own, I have a significantly deterioted credit file and I have to chase all involved to rectify this. I have been with 02 for over 10 years and have 3 paymonthly accounts.

O2, is this how you treat loyal customers?

[jonsie]

When things go wrong at O2 it seems a hell of a job to get it resolved and no one will take responsibility. All you can do is keep chasing them and also make a complaint. Details on how are contained in the link. 

http://www.o2.co.uk/contactus

In the meantime write to all the credit agencies with a notice of correction that the default has been placed in error. 

CPW need to take a little responsibility too as you were their customer. 

[MI5]

Try using resolver off the above complaints link - they seem to get good results http://www.resolver.co.uk/

[madasaf1sh]

This actually sounds like a CPW cockup, as they probably forgot to notify o2 in time, in order for the sales person to get their commission from o2 and be paid for it... So I would also be kicking off at CPW as well...

Also remember mistakes do happen, nobody is perfect!!