Solved: Courier Opened My O2 Delivery

Anonymous · ‎06-06-2013

Hi all,

This is my first post here. I wanted to see if anyone else has had this happen to them?

I ordered a phone from O2 last week and it was delivered but was faulty and needed replaced, no problem, it happens.

The replacement arrived yesterday by courier and the receptionist at my work called me down to sign for it. When I got there the courier had opened the package and the phone box and was standing looking at my phone. He had no reason to do this so far as I am aware. It annoyed me but I was in a hurry and I was too surprised to react. Just to clarify, the package was opened, the phone box was opened and the phone was removed from the box. It was covered in thumb/finger prints. It took some of the sheen off the new phone for me to be honest and the more I think about it the more annoyed I am.

It's not normal that, is it?

perksie · ‎06-06-2013

No it isn't and I'm sure that breaks the law too, make a formal complaint:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Complain to the courier too.

Personally I would have told him to keep it, and raised a stink with them.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎06-06-2013

No it isn't and I'm sure that breaks the law too, make a formal complaint:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Complain to the courier too.

Personally I would have told him to keep it, and raised a stink with them.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎06-06-2013

Thanks for the link. I'll making a complaint now.

With hindsight I wish I hadn't signed for it. It's ruined the phone for me to be honest although that probably sounds daft...

perksie · ‎06-06-2013

It's not daft, you should have received a sealed item and you didn't.

I believe he has broken the law by interfering with a postal item.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎06-06-2013

Definitely broken a law as he as opened a sealed package that wasn't his to open

Anonymous · ‎06-06-2013

You've got to ask yourself, why he did that??

perksie · ‎06-06-2013

Lack of training, being nosy and not understanding his job I would say!

Or checking on how easy it would be to steal one.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎06-06-2013

Probably the latter!

Anonymous · ‎06-06-2013

I just made a complaint. The advisor offered to replace the handset but there is no need for that really. I was given a £5 credit on my bill.

Still not particularly happy.

Anonymous · ‎06-06-2013

Should have taken the new handset, at least then you would have got that "new phone" feeling that you didnt get with the one you have!

It would probably have caused more of a fuss if you hadnt signed for it