Contacting O2

[Anonymous]

Please help I need to speak to someone at O2 and have been ringing and ringing and there is no answer, I held on for over 20mins and that was from a landline. I cannot manage to get hold of anybody either online or on the phone. 

[Anonymous]

Hi. I use the live chat now. Never get through on the phone. They are so helpful on chat and answer in seconds. No wAiting.

[Cleoriff]

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@Anonymous wrote:
Hi. I use the live chat now. Never get through on the phone. They are so helpful on chat and answer in seconds. No wAiting.

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Yes...we saw on your other post. Good for you. others can't connect..

[Anonymous]

thanks- I have had the pac code, I ported my number 5 weeks ago...that was the easy bit!!!.. I'm now wanting to use my phone with my new sim card from my new svc provider, that's the bit o2 are reluctant to do.... even though they have sent me a code that just doesn't work!

[Cleoriff]

You do know you have to use this PAC code within 30 days as it expires after that time?

[Anonymous]

I think you may need to get a new PAC code

[jonsie]

At this stage you need to contact the new service provider to see if the PAC has expired or whether there is a separate issue.

[bidefordjohnboy]

I have been trying to get an un-lock code from O2 since 7 May 2015. I have had three promises of action that has not happened. I am waiting for a fourth with my fingers crossed but not holding my breath. Why is O2 so bad at helping it's customers?

[Anonymous]

Hi @bidefordjohnboy

why haven't u got the code yet, what was the reason you were given?

[MI5]

What phone is it and where did you get it from.
Have you also tried another network sim as it might not be locked at all...?

[bidefordjohnboy]

It seems O2 did not have the corrrect IMEI number although it is shown correctly on My O2 details