Contact is not strong

[Anonymous]

Hello
Contact me inside my apartment is not as strong
It is only weak message comes
Outside the apartment have a strong connection
Do you have a tonic for the network inside the apartment so I can more easily make the connection
Company  3G  gives subscribers a network strengthens

I await your response you and thank you

[Anonymous]

Hi

Check your service status here : http://status.o2.co.uk

Switching to 2g in your phones settings can sometimes help.

Also remove your sim and give it a clean and or have it replaced at an O2 store where they will perform the swap their for you or request one to be posted to you and perform the swap yourself here http://swapmysim.o2.co.uk


If your a pay monthly customer look at using Tugo that runs off your home wifi.

Or if not use viber or what's app.

[Bambino]

This is a customer to customer forum. O2 do not monitor this site and will not reply to you here. Have you checked to see what the signal strength is in your area? If not, use this link and put in your postcode. http://status.o2.co.uk/ Your signal can also be affected by the building materials used in your apartment.

If you are a Pay Monthly customer, depending on which phone you have you can try the TuGo app to help indoors. http://www.o2.co.uk/tugo/want-it

[jonsie]

If the signal is strong outdoors it is obviously due to build or possibly some sort of electrical interference. Does the signal improve from room to room? I think only TuGo will help as long as you are on pay monthly.

[Anonymous]

I have just spent the last 3 weeks contacting 02 customer services ,thier solution to this problem in my case is to move to an industrial at the other side of town ,but my niegbour in the falt bellow objects to moving the building.

do u have any Wi Fi hotspots close to u ,as i am led to understand as a 02 customer connection to this is free (nothing in this life is free) This has taken since 3.30 am untill now to log on join the community & write tis message.4hrs 56mins,I hope ur faster than this

CHEERS

[adamtemp64]

We are all customers here.

O2 wifi is free to everybody

We do not know where you are so could not advise you.

[jonsie]

It's unlikely that anyone from O2 will pick up on this here. If you give us more information maybe we can help?

[Anonymous]

Hi,

Assuming all the typical resolutions do not help.

If your not locked into a contract then perhaps think about changing mobile networks.

If you want to retain your number to use on another network then ask O2 for your PAC Code and give that to your alternative Network.

Cancelling your Contract Guide : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774#U566...

PAC Code Help Link : http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

Test the others out by using their PAYG sims for a week or so where you live, commute and work.

If you phone is locked to o2 then use this form to unlock https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Free to contract and £15 to PAYG {T&C Apply.}

Hope all goes Ok for you.