Re: Complaints via email

Michelle-mcc · ‎10-12-2024

Hi. How can I raise a complaint via email to O2?

Enlli · ‎10-12-2024

No email but you can write

O2 Complaints Review Service
PO BOX 694
Winchester

https://www.o2.co.uk/how-to-complain

Be aware it now takes around 8 weeks for complaints
SO23 5AP

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎10-12-2024

@Michelle-mcc

complaintreviewservice@o2.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎10-12-2024

The full complaints' process is mapped here @Michelle-mcc :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

MI5 · ‎10-12-2024

Which answers a question not asked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.