Can honetly say i am very dissapointed with my live chat today ! , contacted them as due to upgrade in 2 weeks .Wanted to cut down monthly bill and adjust tarrif.
O2 deal
Looked at Lumia 640
firstly got told O2 dont offer that phone ( its already in my basket)
£25:00 upfront
£5.00 monthly charge for phone
Airtime plan £18.00
1GB data
unlimited texts
unlimited mins
never use all of my texts or mins but get close on my current 2GB data , found the same phone with an alternitive provider
Phone £0.00
2GB data
1000 mins
5000 texts
£12:50 a month
call O2 there offer to keep me
he said he was waiving the £25:00 upfront payment ( it is actually my final payment for current plan !!!!)
Phone £5.00
£4:00 a month discount
3GB data
unlimited texts
unlimited mins
£24:00 a month
this was his final offer after going round the house ( where did i work, am i a student)
told him i will probably be canceling my contract and that My daughter (which i pay) and my partners phones are also with o2 are both due for renewal next month. So thats over £130:00 just in our household that will be lost .
Didnt particulary like his atitude at the end onceI had said I might cancel and could he do any better , oh he did offer me a free battery pack ( which was already in the original offer ) so he wasnt offering me anything i wasnt going to get anyway. Been with O2 for years.
Very dissapointed o2.
