Clearer pricing

[Anonymous]

Dear O2,

I called to find out simply how much I paid per month for my airtime and device plan. Although your call centre staff member was very polite it took far too long to get a clear answer because of your pricing/billing system. Why on earth would you a) give prices excluding VAT and b) give bills before discounts e.g. friends and family had been applied? JUST TELL CUSTOMERS HOW MUCH THEY ARE ACTUALLY PAYING. By all means give the breakdown of costs elsewhere, but when we ask give us the final cost

Thank you

[Cleoriff]

Hi @Anonymous You can check all this out yourself via My O2 http://www.o2.co.uk/myo2

[Cleoriff]

I would also like to add each time I have taken out a contract with O2 I have been given a full explanation of all costs. They made sure I knew this before I was 'accepted'..

[MI5]

Yes indeed, all quite clear in http://www.o2.co.uk/myo2
You should aquaint yourself with the features of that app.

[jonsie]

Easy to check in My O2. Vat is always included as part of your tariff unless you are on a business contract. No need to call. 

[Anonymous]

I agree with the Dr_D I hve always found the charges a mystery. My latest bill adds up to a certain amount but the final total is at least 15 pounds higher! There is no indication of why!!

[MI5]

Open up your latest bill and you will find a full breakdown of costs and charges.

[Curr946]

Remember the break down doesn't include vat. this is added at the end, that's my I mean not add up... unless you add the vat (clearly listed on the bill and in myo2)