Solved: Charge for overuse

Anonymous · ‎09-12-2013

Hi,

I'm on a contract for 1GB of data a month, having read on the forum that if you go over your limit, you're not charged (unless you buy a bolt on) and you can still get internet access but the speed is very low. When that month finishes, I assume it's all reset and you get the normal speed access with your allowance? Can someone please confirm this? Regards

MI5 · ‎09-12-2013

Recent change of policy detailed here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Change-Pay-monthly-over-data-allowance-policy...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2013

Yes that is correct although now if you use your 1gb you won't get anymore access until your billing date unless you buy a bolt on bit you won't be charged for trying

MI5 · ‎09-12-2013

Recent change of policy detailed here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Change-Pay-monthly-over-data-allowance-policy...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-01-2014

Hi damien1,

ok that's great thanks

Au

Anonymous · ‎02-01-2014

Hi MI5,

Thanks for sharing that post!