If you do it online or over the phone, obviously there are a few risks of devices getting lost in transit etc.
So my situation was, I did a switch up online for an iPhone 16 pro.
I wasn't able to receive the pin code so the courier couldn't deliver and after 3 attempts it was sent back to o2. They have received it back and it has now been taken off my account.
However the old device (iPhone 15 pro max) which I was switching up from has been un-linked from its number on my account and o2 say there is no way for them to link it back together again. So basically I'm left with an unlinked account that I'm not able to use switch up again with and they said the only way to upgrade now is to go into store and use o2 recycle which means I would then have to add around £500 to it just to upgrade or obviously wait until the end of my contract. That's just ridiculous, I can't be the only one who was unable to receive the switch up delivery even the courier said others have had this problem, So they will obviously be in the same situation as me then. Surely they must have something in place for when this happens! I have told them I want to complain so just waiting for a "manager" to call me back though I got an email already saying complaint resolved! Well no it hasn't been. Any advice on what to do next if they can't/won't sort it for me?
