Can't receive calls from a select few

Anonymous · ‎26-04-2016

hi. I can't receive calls from a few friends but I can call them and send and receive texts from them, can FaceTime too. Having researched others problems, it seems likely it is something to do with my number not porting 100% correctly (from virgin). However, O2 will have none of this. They even advised that all the friends who can't contact me should contact their providers as the problem is theirs...seriously. This has been going on for ages. I've been to the O2 shop, spoken to them on the 'phone and live chatted with several 'gurus' and have gotten nowhere. They've sent me a new sim, no difference. HELP

MI5 · ‎26-04-2016

Check to see if you have blocked their numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-04-2016

No blocked numbers. Everything has been re-set etc

jonsie · ‎26-04-2016

Are the numbers on the same network or a mix?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-04-2016

EE and virgin ....so far but maybe others too

MI5 · ‎26-04-2016

How long since number ported?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-04-2016

3 to 4 months

MI5 · ‎26-04-2016

If this has been like this from the start you need to ask o2 to request the porting files again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-04-2016

3-4 months is a crazy amount of time but it seems strange to only affect certain numbers. Are the senders using iphones?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-04-2016

I asked them to check the port was 100% successful and they said it was. I will ask them to request the files be sent again. Apparently, they are getting back to me tomorrow but they said that yesterday and the day before that and the day before that Argghhh 😩