Bill Shock in the media again

[adamtemp64]

http://www.thisismoney.co.uk/money/experts/article-3548464/ASK-TONY-O2-charged-902-calls-claims-plan...

1 The title is misleading as o2 have investigated

2 The customer had used the phone

So as usual the advice from us here is to place the phone into airplane mode then enable wifi and just use TU to make and recieve calls over free wifi 

[Cleoriff]

I think the O2 investigation was very thorough. They could challenge the time the plane landed (which did not match the statement by the customer) O2 also refunded a substantial amount....

[blissgirl]

Another lesson learned

[viridis]

Imo, O2 refunded back a lot more than it should have, the customer seemed to want to use his phone but then was horrified by the bill as he failed to take note of the costs.

[Bambino]

Some people are totally oblivious as to how much roaming charges can be. The customer got off lightly. Could have been a lot worse.

[PhoneDoc]

We see something like this every other week in store. When people use their credit card, they don't usually resent Barclays for generating a statement. Yet when people use chargeable phone services outside those that have been mutually agreed to, 9 times out of 10 they'll hold me or my colleagues in contempt if we refuse to refund it. 

Between prominently advertised roaming rates, a default £40 data roaming cap, having data roaming automatically switched off on all our devices out of the box, MyO2, and receiving a text message reaffirming roaming charges every time you cross a border, ignorance really is no excuse nowadays. 

[jonsie]

The O2 store has no mandate or authority to issue refunds so I don't see how customers should hold any staff in contempt when they should be contacting customer service. I think O2 did the right thing in refunding the costs of the call which failed to disconnect but the further refund should not have been given.

[Curr946]

what a chancer.