Solved: Re: Can't get through to O2 - Page 2

Anonymous · ‎23-09-2013

Just wondering if any one has had the same problem, i have been trying for 5 days to get through to someone with out being cut off! I think it's just really poor !!!

jonsie · ‎03-10-2013

There is a network problem at the moment and customer service will be snowed under at the moment.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

markwgrove · ‎12-10-2013

Ive been trying to get through for a month now as Im due an upgrade, tried again today but after 45 minutes waiting my battery went flat, when I do finally get though im going to ask for my PAC code just in case the upgrades offered at not to my taste as I dont want to go through this again.

perksie · ‎12-10-2013

@markwgrove wrote:
Ive been trying to get through for a month now as Im due an upgrade, tried again today but after 45 minutes waiting my battery went flat, when I do finally get though im going to ask for my PAC code just in case the upgrades offered at not to my taste as I dont want to go through this again.

You can check what's available yourself in MyO2 if it's easier.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎12-10-2013

Do you not have a local O2 High-Street Store or an Independant such as CPW near you ?

A month seems a long time to keep trying one form of contact.

Anonymous · ‎28-05-2015

over 20 minutes on hold trying to get through to 02, unreal!!!

perksie · ‎28-05-2015

Busiest time of the day, try early morning.

If it's not account related maybe we can help you here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎28-05-2015

Quite a few reporting long waits right now unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.