General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...

Putting fans first: why we need to shake up the ticket resale market, and our response to the UK Gov

Putting fans first: why we need to shake up the ticket resale market, and our response to the UK Government’s consultation - Virgin Media O2https://news.virginmediao2.co.uk/putting-fans-first-why-we-need-to-shake-up-the-ticket-resale-market-and-our-r...

will my phone work when 3G closes down with O2

I have an OPPO A16s.It has a 4G sim card.I can't see anywhere on my phone that says anything about VOLTE ? Will my mobile continue to work when O2 shuts down the 3G option ?How can I be sure ? Thank you

Can't be heard on 0345 calls

I've had lots of issues porting-in to O2 from Giffgaff. It took about 25 days for my old number to work on my shiny new phone, and even then only folks on the O2 mobile network could call or text me. Took another week or so to fix that issue. I still...

Voicemail icon won’t go away

Recently got a second hand unlocked Doro 6820 phone to replace my 3G Doro model. I keep getting the voicemail notification appearing at the top of startup page. I have checked and there were no voicemail messages. Tried switching voicemail on and off...

giffgaff Broadband Anybody?

Early days but one to watch https://finance.yahoo.com/news/mobile-network-launches-10-broadband-140043257.html

Blocked For Fraud?

Hi all, Curious to see if anyone else has had any experience like this with O2: My wife chose to upgrade her phone yesterday via the my o2 app. Text received this morning from dpd to say its on its way today. Next we have a missed call then a message...

Community Support/Dundee United Community Trust

Hi, I'm part of the Dundee United Community Trust, which is the official charity of Dundee United Football Club. I'm looking to speak with someone at O2 about how O2 could support our community. The Trust works with those who need our support in Dund...

I need a phone with great battery but reasonable price am on benefits and am a special needs

Forced to use the MY O2 app - Boomer mode engaged

I just went to the O2 website on my PC to talk to support regarding an order. Only for the chat bot to force me to use the O2 app and have to try and type on a small phone screen instead of being able to do it on the website. Screw accessibility need...