Bring charged for texts on a PAYG phone!

Anonymous · ‎03-08-2015

I have an iPhone 4s and usually I pay £10 to top up the PAYG which then gives me 300 texts. Once I've used this allowance it starts to charge me. However Saturday I topped up and it's charging me per text, £7 gone in two days! Mobile data is off, 3G is off - next step is the O2 shop unless someone has an idea why this is happening.
Thank you

jonsie · ‎03-08-2015

Are you sure you topped up on your anniversary date and not before?

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Cleoriff · ‎03-08-2015

Hi @Anonymous No idea unless you have changed you tariff?...Either an O2 shop or a call to 4445 will help you

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MI5 · ‎03-08-2015

The only way would be that you are in advance of your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-08-2015

Thank you everyone for the useful info. I had topped up on the anniversary date, however I have since found out there was a 'glitch' with the confirmation text informing me of the top up.

MI5 · ‎04-08-2015

Hopefully it's all corrected now for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎04-08-2015

A "glitch" from O2, surely not.

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jonsie · ‎04-08-2015

Hope they refunded the charges for you

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