- 95712 Posts
- 612 Topics
- 7137 Solutions
Hi Cara,
I have had this problem for over 2 months and like yourself have emailed o2 and rang them and the only 'help' I have had was that they knew about the problem which has affected a 'few' accounts and they were looking into it. My bluebook was fine until I ported my P&G number onto a Simplicity tariff and from then on I receive exactly the same error message as yourself. I believe personally that this affects all who port their number.
Link : viewtopic.php?t=11891&highlight=
This still being investigated?....I think not!!
The reply I got from o2 is as follows :
Sat 2009/01/10 20:49
Hello Stephen
Thanks for emailing us about Bluebook. I'm sorry you're getting an error message while accessing your bluebook account.
We're aware that a small number of our customers are receiving similar messages when trying to access their Bluebook. Our engineers are working to fix this fault.
I appreciate your patience in this matter. For further information on your account and our products please check our website on:
www.o2.co.uk
Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.
Kind regards
O2 Customer Service
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field and we'll deal with your response as a matter of priority.
Telefsnica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX.
I have had this problem for over 2 months and like yourself have emailed o2 and rang them and the only 'help' I have had was that they knew about the problem which has affected a 'few' accounts and they were looking into it. My bluebook was fine until I ported my P&G number onto a Simplicity tariff and from then on I receive exactly the same error message as yourself. I believe personally that this affects all who port their number.
Link : viewtopic.php?t=11891&highlight=
This still being investigated?....I think not!!
The reply I got from o2 is as follows :
Sat 2009/01/10 20:49
Hello Stephen
Thanks for emailing us about Bluebook. I'm sorry you're getting an error message while accessing your bluebook account.
We're aware that a small number of our customers are receiving similar messages when trying to access their Bluebook. Our engineers are working to fix this fault.
I appreciate your patience in this matter. For further information on your account and our products please check our website on:
www.o2.co.uk
Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.
Kind regards
O2 Customer Service
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field and we'll deal with your response as a matter of priority.
Telefsnica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX.
- 95712 Posts
- 612 Topics
- 7137 Solutions
Personally I have given up!
I have since opened another Bluebook with another mobile number and then changed the mobile number to my present number. To do this I had to also register for another o2 email account (you can have several).Whilst this works, it is not ideal as I have to sign on with one to access My O2 Account and another to access Bluebook and all the information I had in my original Bluebook did not transfer over. There is a new dent in the wall where I have been banging my head in frustration...quite theraputic in a way!
Good luck with o2 and let me know if you get anywhere with them.
I have since opened another Bluebook with another mobile number and then changed the mobile number to my present number. To do this I had to also register for another o2 email account (you can have several).Whilst this works, it is not ideal as I have to sign on with one to access My O2 Account and another to access Bluebook and all the information I had in my original Bluebook did not transfer over. There is a new dent in the wall where I have been banging my head in frustration...quite theraputic in a way!
Good luck with o2 and let me know if you get anywhere with them.
I think I actually spoke to you a few days ago, if not then someone has exactly the same problem as you with the messages and the reconnected account!
I'll tell you now what we can't tell you over the phone (!), IMO bluebook is VERY poorly run, hardly no one has any good understanding of bluebook. There is only so much information we are given on it (fault finder) before it comes to the point we need extra help with the matter; we do have a technical helpdesk but they know as little as I do about bluebook.
There is this form that we are told to send off in order for someone to look into bluebook further and sort the problem out. In all honesty I have no clue at all who this form goes to and what they can or can't do about the problem. It also is a huge annoyance for customer service advisors, and obviously customers, when we send off these emails/forms like we are told to do, we are given a time scale (I think in BB case it was 72 hours?) and nothing is done.
If I am correct and it is your case I dealt with before then I would have been the second person to send this off and by the sounds of it obviously nothing has been done.
It is true regarding a manager, they wouldn't be able to tell you anything different, and my advice would be to skip the middle man and write in your complaint. It might not get you any further but it's sure worth a try.
I really do hope you get it sorted soon and can get your texts and pictures back.
I'll tell you now what we can't tell you over the phone (!), IMO bluebook is VERY poorly run, hardly no one has any good understanding of bluebook. There is only so much information we are given on it (fault finder) before it comes to the point we need extra help with the matter; we do have a technical helpdesk but they know as little as I do about bluebook.
There is this form that we are told to send off in order for someone to look into bluebook further and sort the problem out. In all honesty I have no clue at all who this form goes to and what they can or can't do about the problem. It also is a huge annoyance for customer service advisors, and obviously customers, when we send off these emails/forms like we are told to do, we are given a time scale (I think in BB case it was 72 hours?) and nothing is done.
If I am correct and it is your case I dealt with before then I would have been the second person to send this off and by the sounds of it obviously nothing has been done.
It is true regarding a manager, they wouldn't be able to tell you anything different, and my advice would be to skip the middle man and write in your complaint. It might not get you any further but it's sure worth a try.
I really do hope you get it sorted soon and can get your texts and pictures back.
- 95712 Posts
- 612 Topics
- 7137 Solutions
T&C's are here
Termination of Services
O2 reserves the right to withdraw the Services at any time provided we give you at least 30 days notice by email or text message to the contact details provided by you to us. It is your responsibility to ensure that the contact details we hold are up to date.
Except as otherwise stated in the O2 Privacy Policy, O2 accepts no liability for the loss of data stored on the Services.
O2 can delete your account on the Services if your account is deemed inactive. An O2 Contacts account is deemed inactive where a customer has not backed up or restored a contact using the Service in the previous 18-month period. A Bluebook account will be held for a minimum of 90 days after you leave O2, as set out in these Terms of Use.
O2 reserves the right to alter this definition of “inactive
Termination of Services
O2 reserves the right to withdraw the Services at any time provided we give you at least 30 days notice by email or text message to the contact details provided by you to us. It is your responsibility to ensure that the contact details we hold are up to date.
Except as otherwise stated in the O2 Privacy Policy, O2 accepts no liability for the loss of data stored on the Services.
O2 can delete your account on the Services if your account is deemed inactive. An O2 Contacts account is deemed inactive where a customer has not backed up or restored a contact using the Service in the previous 18-month period. A Bluebook account will be held for a minimum of 90 days after you leave O2, as set out in these Terms of Use.
O2 reserves the right to alter this definition of “inactive
- 95712 Posts
- 612 Topics
- 7137 Solutions
£20...consolation prize (not like o2 to give money away!)
I gave up after 4 emails and 2 phone calls because there were only a few photos and messages on there and I had those still on the phone anyway. Not really the point but I get the same benefits from Samsung PC Media so to hell ith them.
Let us know the outcome of your book.. oops I mean your letter of complaint
I gave up after 4 emails and 2 phone calls because there were only a few photos and messages on there and I had those still on the phone anyway. Not really the point but I get the same benefits from Samsung PC Media so to hell ith them.
Let us know the outcome of your book.. oops I mean your letter of complaint
