Lots of people having issues @ClaireLou80
You can either try contacting customer services, or ask the community manager @Dave-O2 to get in touch.
Click his username, then on the next page click "Send message".
He will need your name and phone and what prize you won.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
